Saturday, April 14, 2012

Verizon Wireless should remove $30 upgrade fee

I'm waiting for Verizon Wireless to announce family data share plan. Instead I got this news "On April 22, Verizon Wireless is implementing a $30 upgrade fee for existing customers purchasing new mobile equipment at a discounted price with a two-year contract"

I disappointed. I did not use Verizon Wireless workshop, why I must pay $30? I did not call Verizon Wireless for support to use the phone, why I must pay $30?

Verizon Wireless should not follow the crowd to charge loyal customers the upgrade fee. Do Verizon Wireless learn any lesson from NetFlix, from Bank of America?

Drop the upgrade fee and introduce family data share plan ahead your competitors.